Thursday, 22 April 2010

Hotels and restaurants are top places to find customer service -What do you think?

When it comes to customer service, hotels and restaurants are showing other industries the way forward, according to a recent survey, which placed both in the top five sectors for quality service.

The report from moneysupermarket.com showed that hotels were considered the second best places to find top customer service, beaten only by hairdressers, with restaurants and coffee shops coming in fourth

Tuesday, 22 September 2009

Irish Accommodation providers on Youtube


The dynamics of building relationships with existing and new visitors is in a process of rapid and significant change but for destination promoters it will no longer be sufficient to just maintain an information-rich destination website. The emergence of social media means that competitive destinations and tourism businesses will need to provide a platform that will facilitate dialogue among past and future visitors.
Following from a thread on Talktourism I looked at a range of accommodation providers using Youtube. More tourism businessess are using this medium now but in light of the growing demand for interactive communication there still is a long way to go.